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Client Information
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We take your private health information seriously. While text and email messaging allow us to exchange information conveniently and efficiently, at the same time, we recognize that email and text messaging are not a completely secure means of communication because these messages can be addressed to the wrong person or accessed improperly on your device or during transmission. You are not required to use text messaging or email and this decision will not affect your health care in any way. If you prefer not to authorize the use of email and/or text messaging we will continue to use U.S. Mail or telephone to communicate with you.
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Credit Card on File Policy Understanding
Payment for Services
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Important Notice
In the best interest of our clients, our Medical Director will review your file, and your private health information may be reviewed by a quality assurance committee made up of a multidisciplinary team of professionals who work together for your quality of care.
You may also request a psychiatric review with one of our psychiatric team members or you may be referred to one of them by your therapist if there are any medical or safety concerns. We'll defer to your doctor regarding any medical symptoms if you are not seen by a psychiatrist at Renewal Center. We'll ask that you provide us with your Primary Care Physician's name and address for coordination of care.
The continuation of treatment is at your therapist's discretion. Renewal Center is most willing to work with those who are ready and willing to change. If your therapist or doctor determines you are presenting symptoms that are associated as a high-risk for safety issues and may better meet the criteria for programs that are more intensive, you may be referred to other programs that best fit your mental health needs.
You should also be aware that your contract with your health insurance company requires that we provide it with information relevant to the services that we provide to you. We are required to provide a clinical diagnosis for entry into our Clinical Counseling Program for payment by your insurance company. Please understand, these symptoms will be given a diagnostic code by your therapist and/or your doctor. This information is then sent to the insurance carrier for billing. Medical necessity must be established in order for your insurance company to be billed. Clients that do not present with a diagnosable set of symptoms will be served through our "Coaching and Mentoring" program and will need to pay cash for these services.
Prohibited: Abusive actions or words may also lead to your dismissal from the program. Anyone carrying legal drugs, illegal drugs, prescription meds, as well as weapons, may be asked to leave the premises and even prosecuted. Smoking is prohibited in all areas of this agency. You may contact Michelle Briggs at 586-783-2950 if you wish to regain your rights and privileges that have been restricted.
Children: Seclusion and restraint are prohibited as an intervention for you or your children, except in case of self-defense by our workers, and to support you in handling your child if he/she is escalated to the point of compromising safety.
In the case of an emergency: Maps of our building with emergency routes are located at every room entrance in each of our locations, illuminated exit signs are above exit doors, fire extinguishers are located conveniently and safely throughout the building, and first-aid kits are available at our front desk at your request.
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